Why can’t I login?

Outdated login data

Your devices save small amounts of data (called cache or cookies) to help websites run smoothly and securely. When this information becomes outdated it can cause login or security errors. This data may not be synced across different devices and browsers, so may sometimes affect some devices and not others. To check if this is the problem: open an incognito or private window in your browser and try to log in to your account again. If you can log into your account in private mode, you should clear your browsing cache before trying again in normal mode.

If you have previously used a device to access a Dalton McCaughey Library or University of Divinity SSO (Single-Sign-On) account that is no longer active—or that now accepts a different username or password—you may have difficulty accessing your current account on that device.

Using an email address or password set before July 2025

Members will not be able to access their Dalton McCaughey Library account if logging in with an email address or a password set before July 2025. Access with a Dalton McCaughey Library account from July 2025 requires the use of your member barcode and a (reset) password. Make sure any login details saved in the device you are using are current.

Incorrect account type

There are two account types for accessing Dalton McCaughey Library’s collections and services online.

• Dalton McCaughey Library
  If you are not a current student, faculty or staff member of the University of Divinity (as below) and are a member of the library, select “Dalton McCaughey Library”. You will sign in with your Dalton McCaughey Library member barcode and password.
  
• Pilgrim and Trinity Colleges
  If you are currently employed, enrolled or approved for research by the University of Divinity through Pilgrim Theological College or Trinity College Theological School, select “Pilgrim and Trinity Colleges”. You will sign in with your University of Divinity SSO (Single-Sign-On) account.

When logging into the Dalton McCaughey Library catalogue, ensure you select the option that matches your account type.

Multiple University of Divinity accounts

If you are both a student and staff member of the University of Divinity you will have a different SSO (Single-Sign-On) account for each role. You will need to log in with a different username and password for each account. While the username field accepts an email address for both accounts, you may have difficulty using your email address if this address has also been used for another active or expired account. Try using your student ID number or staff name instead of your account email address.

If you have had multiple roles at the University of Divinity, make sure you are using the username and password linked to your current active staff role or student enrolment. The University of Divinity has helpful guides for confirming your username, setting and resetting your password, and logging out of your SSO (Single-Sign-On) account on all devices.